{"id":1664,"date":"2025-03-12T06:02:43","date_gmt":"2025-03-12T06:02:43","guid":{"rendered":"http:\/\/localhost\/psc\/?page_id=1664"},"modified":"2026-04-28T08:17:55","modified_gmt":"2026-04-28T08:17:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.psc.gov.zw\/?page_id=1664","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span>What documents are needed for salary processing?<\/span><\/path><\/svg><\/div>
  • Completed and signed Appointment form<\/li>
  • Contract document<\/li>
  • Copy of Treasury concurrence<\/li>
  • Completed Assumption of duty form\/ minute (original)<\/li>
  • Civil Service Commission Referral letter (original)<\/li>
  • Police Clearance forms (original)<\/li>
  • Method of pay advice form (original)<\/li>
  • Completed medical examination report (original) on one sheet<\/li>
  • Birth certificate (certified copy)<\/li>
  • National I.D. card (certified copy)<\/li>
  • Relevant qualifications (certified copies)<\/li>
  • Marriage certificate (certified copy where applicable)<\/li>
  • For junior grades (A and B), a National Employment Services<\/li>
  • Department Card should be attached<\/li><\/ul><\/div>\n <\/div>
    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What is advancement?<\/span><\/path><\/svg><\/div>

    The movement of a member within the grade or from one grade to another higher grade after having satisfied conditions laid down in the relevant advancement procedures. The conditions are as follows: relevant qualifications, experience, satisfactory performance and the Public Service Commission Approval.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What do you mean Government has re-activated the advancement system? Has this not been there always?<\/span><\/path><\/svg><\/div>

    The Public Service Commission in its minute dated 11 March 2013 suspended the processing of performance advancements service-wide. The Commission in its minute dated 29 September 2022 re-activated the processing of advancements with effect from 2012 and placed the members on correct grades effective 1 January 2023.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What happens to a member who would have reached the maximum point of the highest grade?<\/span><\/path><\/svg><\/div>

    The member is paid the annual difference between the maximum salary step and the step immediately below the maximum.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>How does a member reach the highest performance advancement grade?<\/span><\/path><\/svg><\/div>

    The member has to perform satisfactory and advance through the advancement grades up to the highest level.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>Does performance advancement affect the promotion of members?<\/span><\/path><\/svg><\/div>

    Yes, to qualify for promotion one should be in the relevant grade immediately below the promotional grade. Such a grade is reached through movements brought about by performance advancements.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What qualifies members for promotion?<\/span><\/path><\/svg><\/div>

    Relevant qualifications, experience and exceptional performance.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>If one is confirmed, is one confirmed straight away for the promotion or is there a probation period for this?<\/span><\/path><\/svg><\/div>

    There is what is known as Promotion Probation and this is where a member\u2019s performance will be assessed. After successfully completing this period the member will retain the position to which they would have been promoted.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>How long is the Promotion Probation<\/span><\/path><\/svg><\/div>

    Up to one year<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What is Parallel Progression?<\/span><\/path><\/svg><\/div>

    A member would have reached the maximum salary step of his\/her grade immediately below the promotional grade, has successfully completed a year of service on the ceiling and has shown exceptional work performance. The member is then allowed to enjoy the salary and allowances of the next promotional grade except for promotional allowances.<\/p>

    Once the senior teacher is in E1, he or she will progress by moving step by step to the maximum notch. When the senior teacher gets to the maximum salary step of E1 and completes one year , upon exceptional performance of the member may be advanced through parallel progression to the next higher promotional grade of the deputy headmaster (E2).<\/p>

    NB<\/strong>: Parallel progression needs express authority from the Public Service Commission. Its provision is there in the Principal Procedures but the green light to implement has not been given by the Commission.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>Does every advancement come with a salary increment?<\/span><\/path><\/svg><\/div>

    Yes, Every advancement comes with an upward salary movement except for members who are on the ceiling of their advancement grades. However, such members are awarded a once off performance allowance equivalent to the difference between the maximum annual salary step of that grade and the annual salary step immediately below the maximum salary step. A ceiling is the highest salary step of the highest advancement grade which is below the promotional grade.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>What is the role of the Performance Audit and Inspectorate Department?<\/span><\/path><\/svg><\/div>

    The role of the Performance Audit is to implement measures that ensure effective and efficient performance within, and the overall well-being of, the Public Service. Section 203 of the Constitution of Zimbabwe anchors this role.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>Why is the Performance Audit and Inspectorate Department important? <\/span><\/path><\/svg><\/div>

    The department strengthens the Public Service Commission\u2019s efforts in facilitating the delivery of responsive services and promoting economic growth and development through enhanced policy, institutional, and operational capacity of line Ministries, Departments, and Agencies.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>Who conducts performance audits and how? <\/span><\/path><\/svg><\/div>

    The Performance Audit and Inspectorate Department (PAID) conducts performance audits through Public Service Inspectors stationed in all districts\u00a0countrywide. These audits are done by systematically examining systems and operations of the PSC Secretariat and MDAs to ascertain adherence to principles of economy, efficiency and effectiveness.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>How is performance auditing different from monitoring and evaluation?<\/span><\/path><\/svg><\/div>

    Performance auditing focuses on analysing the economy, efficiency and effectiveness (3Es) of government operations, with an emphasis on optimal resource usage and compliance. In contrast, Monitoring and evaluation (M&E) helps programs learn and adapt by recording progress and assessing outcomes, as well as providing real-time feedback to managers and implementers.<\/p><\/div>\n <\/div>

    \n
    <\/path><\/svg><\/span><\/path><\/svg><\/span>If a member or citizen has issues to raise against MDAs or PSC, how do they engage the Inspectorate?<\/span><\/path><\/svg><\/div>

    Members or citizens may contact the following if they want to engage the Inspectorate Department<\/p>

    Province<\/strong><\/p><\/td>

    Name\/Designation<\/strong><\/p><\/td>

    Landline<\/strong><\/p><\/td>

    Cell<\/strong><\/p><\/td><\/tr>

    Head Office<\/p><\/td>

    Mr. T. Muchenje \u2013 Inspector General<\/p><\/td>

    0242700881-4<\/p><\/td>

    0712939430<\/p><\/td><\/tr>

    Bulawayo<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0292887833<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Harare<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0242708093<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Manicaland<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0202060090<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Mash Central<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0662106729<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Mash East<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0652325709<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Mash West<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0672127884<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Masvingo<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0392265193\/1<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Mat North<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0292887619<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Mat South<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0842824533<\/p><\/td>

    \u00a0<\/p><\/td><\/tr>

    Midlands<\/p><\/td>

    Chief Provincial Inspector<\/p><\/td>

    0542231199\/0542231298<\/p><\/td>

    \u00a0<\/p><\/td><\/tr><\/tbody><\/table><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    What documents are needed for salary processing? Completed and signed Appointment form Contract document Copy of Treasury concurrence Completed Assumption of duty form\/ minute (original) Civil Service Commission Referral letter (original) Police Clearance forms (original) Method of pay advice form (original) Completed medical examination report (original) on one sheet Birth certificate (certified copy) National I.D. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1664","page","type-page","status-publish","hentry"],"blocksy_meta":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"kondowe","author_link":"https:\/\/www.psc.gov.zw\/?author=1"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"What documents are needed for salary processing? Completed and signed Appointment form Contract document Copy of Treasury concurrence Completed Assumption of duty form\/ minute (original) Civil Service Commission Referral letter (original) Police Clearance forms (original) Method of pay advice form (original) Completed medical examination report (original) on one sheet Birth certificate (certified copy) National I.D.…","_links":{"self":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/1664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1664"}],"version-history":[{"count":79,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/1664\/revisions"}],"predecessor-version":[{"id":5627,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/1664\/revisions\/5627"}],"wp:attachment":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}