{"id":3038,"date":"2025-07-06T18:25:51","date_gmt":"2025-07-06T18:25:51","guid":{"rendered":"http:\/\/localhost\/psc\/?page_id=3038"},"modified":"2026-04-29T14:23:34","modified_gmt":"2026-04-29T14:23:34","slug":"service-commitments","status":"publish","type":"page","link":"https:\/\/www.psc.gov.zw\/?page_id=3038","title":{"rendered":"Service Commitments"},"content":{"rendered":"<p>In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients&#8217; and stakeholders&#8217; expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms.<\/p>\n<h4>We will<\/h4>\n<ul>\n<li>Strive to provide accurate and consistent advice on services<\/li>\n<li>Be polite, courteous and use simple, clear language (including indigenous languages) when dealing with our<\/li>\n<li>Treat all people fairly, respecting their privacy and<\/li>\n<li>Strive to provide accessible services and information to all our Clients and Stakeholders.<\/li>\n<li>Strive to answer telephone calls to the PSC official lines within 30 seconds during business hours.<\/li>\n<li>Strive to respond to communications promptly. We will respond to all correspondence in writing within five (5) working days from receipt.<\/li>\n<li>Provide a range of online services on our website, including a window for feedback on our services<\/li>\n<li>Provide for continuous interaction with clients through various social media platforms, these include; Facebook, Instagram, X and WhatsApp.<\/li>\n<\/ul>\n<h4>Specific Service Standards<\/h4>\n<p>We commit to serve you and will measure our performance based on the standards for services which are shown below by Agencies:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"125\"><strong>KEY FUNCTION<\/strong><\/td>\n<td width=\"222\"><strong>DIMENSION<\/strong><\/td>\n<td width=\"218\"><strong>CLIENT<\/strong><\/td>\n<td width=\"183\"><strong>SERVICE STANDARD<\/strong><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"9\" width=\"125\"><strong>Talent Acquisition<\/strong><\/td>\n<td width=\"222\">Employment applications<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministries, Departments and Agencies<\/li>\n<li>Members of the public<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">\n<ul>\n<li>Respond to postal registration queries within 3 days<\/li>\n<li>Attend to walk-in clients within 5 minutes.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Appointment authorities<\/td>\n<td width=\"218\">\n<ul>\n<li>Office of the President and Cabinet.<\/li>\n<li>President\u2019s Department.<\/li>\n<li>Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Respond to recommendations for all appointments within seven (7) working days.<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Detailed Establishment Tables.<\/td>\n<td width=\"218\">\n<ul>\n<li>Office of the President and Cabinet.<\/li>\n<li>Ministries\/Departments and Agencies.<\/li>\n<li>Other Commissions.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Conduct Monthly (30 days) vacancy analysis for Ministries and Departments.<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Career guidance programmes, and activities<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministry of Higher and Tertiary Education, Innovation and Science and Technology Development.<\/li>\n<li>Universities and Colleges.<\/li>\n<li>Primary and Secondary Schools.<\/li>\n<li>General Public<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">\n<ul>\n<li>Visit tertiary education institutions annually to advice on career prospects in the public service.<\/li>\n<li>Visit selected secondary schools annually<\/li>\n<li>Exhibit at Agricultural shows\/ZITF annually.<\/li>\n<li>Job fairs as and when resources are available.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Promotional applications<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministries, Departments and Agencies<\/li>\n<li>President\u2019s Department<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">\n<ul>\n<li>Upon request and subject to availability of funding, produce vacancy announcements and<\/li>\n<li>press adverts to fill promotional posts within ten (14) working days<\/li>\n<\/ul>\n<ul>\n<li>Produce shortlist of recommended candidates within 10 working days<\/li>\n<li>Preliminary interviews within 10 working days.<\/li>\n<li>Submit recommendations for promotions to the Commission within thirty (30) working days<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Transfers and regrading applications<\/td>\n<td width=\"218\">Ministries, Departments and Agencies<\/td>\n<td>Respond to regrading requests from MDAs within five (5) working days<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Foreign deployment applications (for locally recruited staff).<\/td>\n<td width=\"218\">Ministries, Departments and Agencies<\/td>\n<td>\n<ul>\n<li>Submit recommendations on posting and secondment of members of the Public Service to Regional, International Organizations and Diplomatic<\/li>\n<li>Missions within thirty (30) days, from date of submission.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Foreign deployment applications (for locally recruited staff).<\/td>\n<td width=\"218\">Ministries, Departments and Agencies<\/td>\n<td width=\"183\">\n<ul>\n<li>Recommendations to Commission within 14 days.<\/li>\n<li>Communicate Commission decision within 3 days.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Commission Directives<\/td>\n<td width=\"218\">Ministries, Departments and Agencies<\/td>\n<td width=\"183\">Communicate Commission Directives within 2 working days<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Occupational Competencies Assessment<\/strong><\/td>\n<td width=\"222\">Expeditious administration and reporting of candidates\u2019 performance.<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Service Commission, Line Ministries\/Departments.<\/li>\n<li>Job Applicants.<\/li>\n<li>Public and Private Sector Organizations<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">\n<ul>\n<li>Conduct Public Service Psychometric Tests within seven<\/li>\n<li>(7) days of receiving a request<\/li>\n<li>Produce a Psychometric Report within three (3) working days after testing<\/li>\n<li>Provide feedback to assessed<\/li>\n<li>candidates (upon request) within fourteen (14) working days after tests<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Inclusivity and Gender Mainstreaming<\/strong><\/td>\n<td width=\"222\">Compliance to Commission and National Policy directives<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministries, Departments and Agencies<\/li>\n<li>Zimbabwe Gender Commission<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Monthly and quarterly reports on inclusivity and gender mainstreaming<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Employee Health and Wellness<\/strong><\/td>\n<td width=\"222\">Planned employee health and wellness events and programmes.<\/td>\n<td width=\"218\">Ministries, Departments and Agencies<\/td>\n<td width=\"183\">Monthly workplace wellness calendar in every Ministry<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Review and align the organizational structures and D.E.Ts<\/strong><\/td>\n<td width=\"222\">\n<ul>\n<li>Timely Development and design of organizational structures and Detailed Establishment Tables (DETs).<\/li>\n<li>Conduct Job Evaluation for Line Ministries, Departments ,other Commissions and Grant-Aided Institutions<\/li>\n<\/ul>\n<\/td>\n<td width=\"218\">Line Ministries, Departments, other Commissions and Grant Aided Institutions<\/td>\n<td width=\"183\">\n<ul>\n<li>Design and develop organizational structures within 30 working days.<\/li>\n<li>Develop and update Detailed Establishment Tables (DETs) within 5 working days from the date of approval<\/li>\n<li>Carry out Job evaluation after every four (4) years.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\" width=\"125\"><strong>Exercise control and disciplinary power over members of the public service<\/strong><\/td>\n<td width=\"222\">Acknowledge receipt of cases<\/td>\n<td width=\"218\">\n<ul>\n<li>Heads of Ministries\/<\/li>\n<li>Departments and Public Servants<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Acknowledge receipt of cases within 3 days<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Decide on application for reviews<\/td>\n<td width=\"218\">Public Servants, Heads of Ministries\/ Departments and worker\u2019s representatives<\/td>\n<td width=\"183\">Within 30 days of receipt<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Communicate decision<\/td>\n<td width=\"218\">Heads of Ministries\/ Departments and Public<br \/>\nServants<\/td>\n<td width=\"183\">Within 3 days after Commission decision<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\" width=\"125\"><strong>Investigate grievances and provide remedy<\/strong><\/td>\n<td width=\"222\">Acknowledge receipt of grievance<\/td>\n<td width=\"218\">Public Servants<\/td>\n<td width=\"183\">Within 3 days of receipt<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Investigate and remedy grievances and disputes<\/td>\n<td width=\"218\">Public Servants<\/td>\n<td width=\"183\">As stipulated in the Regulations<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Implement an efficient, fair, reliable, auditable and transparent Performance Management System<\/strong><\/td>\n<td width=\"222\">\n<ul>\n<li>Collection and validation of performance data<\/li>\n<li>Reports on performance management systems<\/li>\n<\/ul>\n<\/td>\n<td width=\"218\">Heads of Ministries\/ Departments and Public Servants<\/td>\n<td width=\"183\">\n<ul>\n<li>Circular provisions<\/li>\n<li>Annual Reports on performance ratings<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of salaries and Sector specific allowances, statutory and Voluntary deductions<\/strong><\/td>\n<td width=\"222\">Salaries and allowances<\/td>\n<td width=\"218\">Ministries\/ Departments and Public Servants blic servants<\/td>\n<td width=\"183\">\n<ul>\n<li>In compliance with Regulations and the approved salary key scales<\/li>\n<li>Payments done monthly on gazetted dates.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of Extensions of Employment Service\/Term of Office<\/strong><\/td>\n<td width=\"222\">Extension of Employment of Service<\/td>\n<td width=\"218\">\n<ul>\n<li>Public servants<\/li>\n<li>Ministries Departments and Agencies<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Feedback relayed within ten (10) working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of Compassionate Fund Assistance<\/strong><\/td>\n<td width=\"222\">Compassionate Assistance<\/td>\n<td width=\"218\">Public servants<\/td>\n<td width=\"183\">Within a day upon submission of required documents from the claimant<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of applications to join or upgrade PSMAS Schemes<\/strong><\/td>\n<td width=\"222\">PSMAS Applications<\/td>\n<td width=\"218\">Public servants<\/td>\n<td width=\"183\">Within (1) working Day<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing Terminal Benefits<\/strong><\/td>\n<td width=\"222\">Terminal Benefits<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Servants<\/li>\n<li>Retirees<\/li>\n<li>Dependents<\/li>\n<li>Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Within ten (10) working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of Acting and Responsibility Allowances<\/strong><\/td>\n<td width=\"222\">Acting and Responsibility allowances<\/td>\n<td width=\"218\">Public Servants<\/td>\n<td width=\"183\">Within ten (10) working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of applications for Rebates of Duty on Motor Vehicles Imported by Public Servants<\/strong><br \/>\n(<strong><em>and Submission to MoFEDIP<\/em><\/strong>)<\/td>\n<td width=\"222\">Rebates<\/td>\n<td width=\"218\">Public Servants<\/td>\n<td width=\"183\">Within 3 working Days of receipt<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Process and pay pension benefits<\/strong><\/td>\n<td width=\"222\">Pension benefits<\/td>\n<td width=\"218\">\n<ul>\n<li>Pensioners<\/li>\n<li>Retirees<\/li>\n<li>Dependents<\/li>\n<li>Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Within a month of receipt and acceptance of completed form (PD1)<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Process and pay refund of pension contribution<\/strong><\/td>\n<td width=\"222\">Pay out refunds<\/td>\n<td width=\"218\">\n<ul>\n<li>Former Government employees<\/li>\n<li>Dependents<\/li>\n<li>Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Within two months of receipt and acceptance of completed form (PD3)<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Process funeral assistance<\/strong><\/td>\n<td width=\"222\">Funeral Assistance<\/td>\n<td width=\"218\">Public Servants<\/td>\n<td width=\"183\">Within a day upon submission of required documents from the claimant<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Provision of transport to ferry Public Servants<\/strong><\/td>\n<td width=\"222\">Bus services<\/td>\n<td width=\"218\">Public servants<\/td>\n<td width=\"183\">As per approved timetable<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Process transport request (Buses) for Government oriented programmes<\/strong><\/td>\n<td width=\"222\">Bus services<\/td>\n<td width=\"218\">Line Ministries and Departments<\/td>\n<td width=\"183\">Within five days upon receipt of the written request<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of Human Resources Development Plans (HRDPs)<\/strong><\/td>\n<td width=\"222\">Human Resources Development Plan<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Servants<\/li>\n<li>Line Ministries.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Within one week upon receipt of application<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Processing of applications for Manpower Development Leave<\/strong><\/td>\n<td width=\"222\">Manpower Development Leave<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Servants<\/li>\n<li>Line Ministries.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Within one week upon receipt of application<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Training of Members on generic mandatory programmes<\/strong><\/td>\n<td width=\"222\">Mandatory Courses<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Servants<\/li>\n<li>Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">As per approved annual training Calendar<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Training of Members on sector specific programmes<\/strong><\/td>\n<td width=\"222\">Training in sector specific courses<\/td>\n<td width=\"218\">\n<ul>\n<li>Public Servants<\/li>\n<li>Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">As per approved annual training Calendar and resource availability<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Conduct Customer Satisfaction Survey<\/strong><\/td>\n<td width=\"222\">Client Satisfaction Report<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministries, Departments and Agencies.<\/li>\n<li>Citizenry<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">2 months after undertaking the survey.<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Review of Line Ministries Strategic Plans.<\/strong><\/td>\n<td width=\"222\">Strategic Plans Reviewed<\/td>\n<td width=\"218\">\n<ul>\n<li>Ministries, Departments and Agencies<\/li>\n<li>Commission<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">A month after date of receipt.<\/td>\n<\/tr>\n<tr>\n<td width=\"125\"><strong>Publications<\/strong><\/td>\n<td width=\"222\">Annual Report<\/td>\n<td width=\"218\">\n<ul>\n<li>Parliament<\/li>\n<li>Minister of Public Service<\/li>\n<li>Office of the President and Cabinet<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">By 31st of March every year<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\" width=\"125\"><strong>Media Communication<\/strong><\/td>\n<td width=\"222\">Media enquiries<\/td>\n<td width=\"218\">\n<ul>\n<li>Line Ministries<\/li>\n<li>Media<\/li>\n<li>General public<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">\n<ul>\n<li>Acknowledgement of receipt of enquiry within 24 hours<\/li>\n<li>Provision of approved responses within 48 hours thereafter<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Website<\/td>\n<td width=\"218\">\n<ul>\n<li>Line Ministries<\/li>\n<li>Media<\/li>\n<li>General public<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Updated weekly<\/td>\n<\/tr>\n<tr>\n<td width=\"222\">Social media (Facebook\/X\/ Instagram\/YouTube\/WhatsApp)<\/td>\n<td width=\"218\">\n<ul>\n<li>Media<\/li>\n<li>General public<\/li>\n<\/ul>\n<\/td>\n<td width=\"183\">Instant responses<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tr>\n<td width=\"125\">Performance Audit<\/td>\n<td width=\"246\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Systems Audits<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Programme and Project Validations<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Investigations<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Compliance Audits<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Service Delivery Inspections<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Resource utilisation audits<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Validation of performance results<br \/>\n&nbsp;<\/td>\n<td width=\"227\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ministries, Departments and Agencies<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Members of the public<\/td>\n<td width=\"375\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Submission of reports within 15 working days post-inspections<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Submission of reports within 15 working days post-audits<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Launching investigations on allegations of unethical conduct within 5 working days after receiving complaints<\/td>\n<\/tr>\n<\/thead>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients&#8217; and stakeholders&#8217; expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms. We will Strive to provide accurate and consistent advice on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3038","page","type-page","status-publish","hentry"],"blocksy_meta":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"kondowe","author_link":"https:\/\/www.psc.gov.zw\/?author=1"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients&#8217; and stakeholders&#8217; expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms. We will Strive to provide accurate and consistent advice on&hellip;","_links":{"self":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3038"}],"version-history":[{"count":73,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038\/revisions"}],"predecessor-version":[{"id":5659,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038\/revisions\/5659"}],"wp:attachment":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}