{"id":3038,"date":"2025-07-06T18:25:51","date_gmt":"2025-07-06T18:25:51","guid":{"rendered":"http:\/\/localhost\/psc\/?page_id=3038"},"modified":"2026-06-24T09:02:50","modified_gmt":"2026-06-24T09:02:50","slug":"service-commitments","status":"publish","type":"page","link":"https:\/\/www.psc.gov.zw\/?page_id=3038","title":{"rendered":"Service Commitments"},"content":{"rendered":"\t\t
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Service Commitments<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients' and stakeholders' expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We will<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  • Strive to provide accurate and consistent advice on services<\/li>
  • Be polite, courteous and use simple, clear language (including indigenous languages) when dealing with our<\/li>
  • Treat all people fairly, respecting their privacy and<\/li>
  • Strive to provide accessible services and information to all our Clients and Stakeholders.<\/li>
  • Strive to answer telephone calls to the PSC official lines within 30 seconds during business hours.<\/li>
  • Strive to respond to communications promptly. We will respond to all correspondence in writing within five (5) working days from receipt.<\/li>
  • Provide a range of online services on our website, including a window for feedback on our services<\/li>
  • Provide for continuous interaction with clients through various social media platforms, these include; Facebook, Instagram, X and WhatsApp.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Specific Service Standards<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    We commit to serve you and will measure our performance based on the standards for services which are shown below by Agencies:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    KEY FUNCTION<\/strong><\/td>\nDIMENSION<\/strong><\/td>\nCLIENT<\/strong><\/td>\nSERVICE STANDARD<\/strong><\/td>\n<\/tr>\n
    Talent Acquisition<\/strong><\/td>\nEmployment applications<\/td>\n\n
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    • Ministries, Departments and Agencies<\/li>\n
    • Members of the public<\/li>\n<\/ul>\n<\/td>\n
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    • Respond to postal registration queries within 3 days<\/li>\n
    • Attend to walk-in clients within 5 minutes.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Appointment authorities<\/td>\n\n
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    • Office of the President and Cabinet.<\/li>\n
    • President\u2019s Department.<\/li>\n
    • Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n
    		Respond to recommendations for all appointments within seven (7) working days.<\/td>\n<\/tr>\n
    Detailed Establishment Tables.<\/td>\n\n
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    • Office of the President and Cabinet.<\/li>\n
    • Ministries\/Departments and Agencies.<\/li>\n
    • Other Commissions.<\/li>\n<\/ul>\n<\/td>\n
    		Conduct Monthly (30 days) vacancy analysis for Ministries and Departments.<\/td>\n<\/tr>\n
    Career guidance programmes, and activities<\/td>\n\n
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    • Ministry of Higher and Tertiary Education, Innovation and Science and Technology Development.<\/li>\n
    • Universities and Colleges.<\/li>\n
    • Primary and Secondary Schools.<\/li>\n
    • General Public<\/li>\n<\/ul>\n<\/td>\n
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    • Visit tertiary education institutions annually to advice on career prospects in the public service.<\/li>\n
    • Visit selected secondary schools annually<\/li>\n
    • Exhibit at Agricultural shows\/ZITF annually.<\/li>\n
    • Job fairs as and when resources are available.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Promotional applications<\/td>\n\n
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    • Ministries, Departments and Agencies<\/li>\n
    • President\u2019s Department<\/li>\n<\/ul>\n<\/td>\n
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    • Upon request and subject to availability of funding, produce vacancy announcements and<\/li>\n
    • press adverts to fill promotional posts within ten (14) working days<\/li>\n<\/ul>\n
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      • Produce shortlist of recommended candidates within 10 working days<\/li>\n
      • Preliminary interviews within 10 working days.<\/li>\n
      • Submit recommendations for promotions to the Commission within thirty (30) working days<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Transfers and regrading applications<\/td>\nMinistries, Departments and Agencies<\/td>\nRespond to regrading requests from MDAs within five (5) working days<\/td>\n<\/tr>\n
    Foreign deployment applications (for locally recruited staff).<\/td>\nMinistries, Departments and Agencies<\/td>\n\n
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    • Submit recommendations on posting and secondment of members of the Public Service to Regional, International Organizations and Diplomatic<\/li>\n
    • Missions within thirty (30) days, from date of submission.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Foreign deployment applications (for locally recruited staff).<\/td>\nMinistries, Departments and Agencies<\/td>\n\n
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    • Recommendations to Commission within 14 days.<\/li>\n
    • Communicate Commission decision within 3 days.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Commission Directives<\/td>\nMinistries, Departments and Agencies<\/td>\nCommunicate Commission Directives within 2 working days<\/td>\n<\/tr>\n
    Occupational Competencies Assessment<\/strong><\/td>\nExpeditious administration and reporting of candidates\u2019 performance.<\/td>\n\n
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    • Public Service Commission, Line Ministries\/Departments.<\/li>\n
    • Job Applicants.<\/li>\n
    • Public and Private Sector Organizations<\/li>\n<\/ul>\n<\/td>\n
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    • Conduct Public Service Psychometric Tests within seven<\/li>\n
    • (7) days of receiving a request<\/li>\n
    • Produce a Psychometric Report within three (3) working days after testing<\/li>\n
    • Provide feedback to assessed<\/li>\n
    • candidates (upon request) within fourteen (14) working days after tests<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Inclusivity and Gender Mainstreaming<\/strong><\/td>\nCompliance to Commission and National Policy directives<\/td>\n\n
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    • Ministries, Departments and Agencies<\/li>\n
    • Zimbabwe Gender Commission<\/li>\n<\/ul>\n<\/td>\n
    		Monthly and quarterly reports on inclusivity and gender mainstreaming<\/td>\n<\/tr>\n
    Employee Health and Wellness<\/strong><\/td>\nPlanned employee health and wellness events and programmes.<\/td>\nMinistries, Departments and Agencies<\/td>\nMonthly workplace wellness calendar in every Ministry<\/td>\n<\/tr>\n
    Review and align the organisational structures and D.E.Ts<\/strong><\/td>\n\n
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    • Timely Development and design of organizational structures and Detailed Establishment Tables (DETs).<\/li>\n
    • Conduct Job Evaluation for Line Ministries, Departments ,other Commissions and Grant-Aided Institutions<\/li>\n<\/ul>\n<\/td>\n
    		Line Ministries, Departments, other Commissions and Grant Aided Institutions<\/td>\n\n
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    • Design and develop organizational structures within 30 working days.<\/li>\n
    • Develop and update Detailed Establishment Tables (DETs) within 5 working days from the date of approval<\/li>\n
    • Carry out Job evaluation after every four (4) years.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Exercise control and disciplinary power over members of the public service<\/strong><\/td>\nAcknowledge receipt of cases<\/td>\n\n
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    • Heads of Ministries\/<\/li>\n
    • Departments and Public Servants<\/li>\n<\/ul>\n<\/td>\n
    		Acknowledge receipt of cases within 3 days<\/td>\n<\/tr>\n
    Decide on application for reviews<\/td>\nPublic Servants, Heads of Ministries\/ Departments and worker\u2019s representatives<\/td>\nWithin 30 days of receipt<\/td>\n<\/tr>\n
    Communicate decision<\/td>\n

    Heads of Ministries\/ Departments and Public<\/p>\n

    Servants<\/p><\/td>\n

    		Within 3 days after Commission decision<\/td>\n<\/tr>\n
    Investigate grievances and provide remedy<\/strong><\/td>\nAcknowledge receipt of grievance<\/td>\nPublic Servants<\/td>\nWithin 3 days of receipt<\/td>\n<\/tr>\n
    Investigate and remedy grievances and disputes<\/td>\nPublic Servants<\/td>\nAs stipulated in the Regulations<\/td>\n<\/tr>\n
    Implement an efficient, fair, reliable, auditable and transparent Performance Management System<\/strong><\/td>\n\n
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    • Collection and validation of performance data<\/li>\n
    • Reports on performance management systems<\/li>\n<\/ul>\n<\/td>\n
    		Heads of Ministries\/ Departments and Public Servants<\/td>\n\n
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    • Circular provisions<\/li>\n
    • Annual Reports on performance ratings<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Processing of salaries and Sector specific allowances, statutory and Voluntary deductions<\/strong><\/td>\nSalaries and allowances<\/td>\nMinistries\/ Departments and Public Servants blic servants<\/td>\n\n
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    • In compliance with Regulations and the approved salary key scales<\/li>\n
    • Payments done monthly on gazetted dates.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Processing of Extensions of Employment Service\/Term of Office<\/strong><\/td>\nExtension of Employment of Service<\/td>\n\n
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    • Public servants<\/li>\n
    • Ministries Departments and Agencies<\/li>\n<\/ul>\n<\/td>\n
    		Feedback relayed within ten (10) working Days<\/td>\n<\/tr>\n
    Processing of Compassionate Fund Assistance<\/strong><\/td>\nCompassionate Assistance<\/td>\nPublic servants<\/td>\nWithin a day upon submission of required documents from the claimant<\/td>\n<\/tr>\n
    Processing of applications to join or upgrade PSMAS Schemes<\/strong><\/td>\nPSMAS Applications<\/td>\nPublic servants<\/td>\nWithin (1) working Day<\/td>\n<\/tr>\n
    Processing Terminal Benefits<\/strong><\/td>\nTerminal Benefits<\/td>\n\n
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    • Public Servants<\/li>\n
    • Retirees<\/li>\n
    • Dependents<\/li>\n
    • Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n
    		Within ten (10) working Days<\/td>\n<\/tr>\n
    Processing of Acting and Responsibility Allowances<\/strong><\/td>\nActing and Responsibility allowances<\/td>\nPublic Servants<\/td>\nWithin ten (10) working Days<\/td>\n<\/tr>\n

    Processing of applications for Rebates of Duty on Motor Vehicles Imported by Public Servants<\/strong><\/p>\n

    (and Submission to MoFEDIP<\/em><\/strong>)<\/p><\/td>\n

    		Rebates<\/td>\nPublic Servants<\/td>\nWithin 3 working Days of receipt<\/td>\n<\/tr>\n
    Process and pay pension benefits<\/strong><\/td>\nPension benefits<\/td>\n\n
      \n
    • Pensioners<\/li>\n
    • Retirees<\/li>\n
    • Dependents<\/li>\n
    • Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n
    		Within a month of receipt and acceptance of completed form (PD1)<\/td>\n<\/tr>\n
    Process and pay refund of pension contribution<\/strong><\/td>\nPay out refunds<\/td>\n\n
      \n
    • Former Government employees<\/li>\n
    • Dependents<\/li>\n
    • Children up to 19 years and beneficiaries.<\/li>\n<\/ul>\n<\/td>\n
    		Within two months of receipt and acceptance of completed form (PD3)<\/td>\n<\/tr>\n
    Process funeral assistance<\/strong><\/td>\nFuneral Assistance<\/td>\nPublic Servants<\/td>\nWithin a day upon submission of required documents from the claimant<\/td>\n<\/tr>\n
    Provision of transport to ferry Public Servants<\/strong><\/td>\nBus services<\/td>\nPublic servants<\/td>\nAs per approved timetable<\/td>\n<\/tr>\n
    Process transport request (Buses) for Government oriented programmes<\/strong><\/td>\nBus services<\/td>\nLine Ministries and Departments<\/td>\nWithin five days upon receipt of the written request<\/td>\n<\/tr>\n
    Processing of Human Resources Development Plans (HRDPs)<\/strong><\/td>\nHuman Resources Development Plan<\/td>\n\n
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    • Public Servants<\/li>\n
    • Line Ministries.<\/li>\n<\/ul>\n<\/td>\n
    		Within one week upon receipt of application<\/td>\n<\/tr>\n
    Processing of applications for Manpower Development Leave<\/strong><\/td>\nManpower Development Leave<\/td>\n\n
      \n
    • Public Servants<\/li>\n
    • Line Ministries.<\/li>\n<\/ul>\n<\/td>\n
    		Within one week upon receipt of application<\/td>\n<\/tr>\n
    Training of Members on generic mandatory programmes<\/strong><\/td>\nMandatory Courses<\/td>\n\n
      \n
    • Public Servants<\/li>\n
    • Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n
    		As per approved annual training Calendar<\/td>\n<\/tr>\n
    Training of Members on sector specific programmes<\/strong><\/td>\nTraining in sector specific courses<\/td>\n\n
      \n
    • Public Servants<\/li>\n
    • Ministries, Departments and Agencies.<\/li>\n<\/ul>\n<\/td>\n
    		As per approved annual training Calendar and resource availability<\/td>\n<\/tr>\n
    Conduct Customer Satisfaction Survey<\/strong><\/td>\nClient Satisfaction Report<\/td>\n\n
      \n
    • Ministries, Departments and Agencies.<\/li>\n
    • Citizenry<\/li>\n<\/ul>\n<\/td>\n
    		2 months after undertaking the survey.<\/td>\n<\/tr>\n
    Review of Line Ministries Strategic Plans.<\/strong><\/td>\nStrategic Plans Reviewed<\/td>\n\n
      \n
    • Ministries, Departments and Agencies<\/li>\n
    • Commission<\/li>\n<\/ul>\n<\/td>\n
    		A month after date of receipt.<\/td>\n<\/tr>\n
    Publications<\/strong><\/td>\nAnnual Report<\/td>\n\n
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    • Parliament<\/li>\n
    • Minister of Public Service<\/li>\n
    • Office of the President and Cabinet<\/li>\n<\/ul>\n<\/td>\n
    		By 31st of March every year<\/td>\n<\/tr>\n
    Media Communication<\/strong><\/td>\nMedia enquiries<\/td>\n\n
      \n
    • Line Ministries<\/li>\n
    • Media<\/li>\n
    • General public<\/li>\n<\/ul>\n<\/td>\n
    		\n
      \n
    • Acknowledgement of receipt of enquiry within 24 hours<\/li>\n
    • Provision of approved responses within 48 hours thereafter<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Website<\/td>\n\n
      \n
    • Line Ministries<\/li>\n
    • Media<\/li>\n
    • General public<\/li>\n<\/ul>\n<\/td>\n
    		Updated weekly<\/td>\n<\/tr>\n
    Social media (Facebook\/X\/ Instagram\/YouTube\/WhatsApp)<\/td>\n\n
      \n
    • Media<\/li>\n
    • General public<\/li>\n<\/ul>\n<\/td>\n
    		Instant responses<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n
    Performance Audit<\/td>\n

    \u00b7       Systems Audits<\/p>\n

    \u00b7       Programme and Project Validations<\/p>\n

    \u00b7       Investigations<\/p>\n

    \u00b7       Compliance Audits<\/p>\n

    \u00b7       Service Delivery Inspections<\/p>\n

    \u00b7       Resource utilisation audits<\/p>\n

    \u00b7       Validation of performance results<\/p>\n

     <\/p><\/td>\n

    \u00b7       Ministries, Departments and Agencies<\/p>\n

    \u00b7       Members of the public<\/p><\/td>\n

    \u00b7       Submission of reports within 15 working days post-inspections<\/p>\n

    \u00b7       Submission of reports within 15 working days post-audits<\/p>\n

    \u00b7       Launching investigations on allegations of unethical conduct within 5 working days after receiving complaints<\/p><\/td>\n<\/tr>\n\n<\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients’ and stakeholders’ expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms. We will Strive to provide accurate and consistent advice on […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3038","page","type-page","status-publish","hentry"],"blocksy_meta":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"kondowe","author_link":"https:\/\/www.psc.gov.zw\/?author=1"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"In serving our clients, we are committed to being a proficient organisation that works hard to provide services that meet clients’ and stakeholders’ expectations. We will ensure that the clients and stakeholders are regularly consulted and encouraged to participate in policy making through various platforms. We will Strive to provide accurate and consistent advice on…","_links":{"self":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3038"}],"version-history":[{"count":76,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038\/revisions"}],"predecessor-version":[{"id":5726,"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=\/wp\/v2\/pages\/3038\/revisions\/5726"}],"wp:attachment":[{"href":"https:\/\/www.psc.gov.zw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}